Set up common issues with two-Step Verification

Lost or stolen phone

We recommend yous:

  • Sign out of the lost or stolen phone.
  • Change your Google Account password.

Y'all accept several ways you tin can become back into your account, depending on your circumstances.

Utilise backup options

If y'all've lost access to your principal phone, you lot tin verify information technology'southward you with:

  • Another phone signed in to your Google Business relationship.
  • Another phone number you've added in the 2-Step Verification section of your Google Account.
  • A backup lawmaking you previously saved.
  • A security fundamental you've added in the ii-Stride Verification department of your Google Account.

Sign in from a trusted device

If y'all previously signed in from a device and checked the box adjacent to "Don't ask again on this computer," you might be able to sign in from that device without a 2d verification step. After you sign in to your Google Account, you can manage your verification methods.

Get a new telephone from your carrier

If you lose your phone, you lot can ask your carrier to transfer your phone number to a new telephone or SIM menu.

Recover your account

My security key was lost or stolen

Choose the right steps to get back into your business relationship, based on if yous set upwards another second step, similar:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security key you've added to your account
  • A registered reckoner where you chose non to be asked for a verification code

Important: If you added Advanced Protection to your business relationship, yous tin only use a backup security key. If you don't accept a fill-in security key, follow the steps to recover your account.

If you have another second footstep

  1. Sign in to your Google Account with your password and your other 2nd step.
  2. Follow the steps to remove the lost key from your account.
  3. Become a new security key. You may desire to go an extra key yous can go on in a safe identify.
  4. Add the new key to your account.

If you don't have another 2nd pace or forgot your countersign

Important: 2-Step Verification requires an extra step to prove you own an account. Because of this added security, it can take  iii-v business days for Google to make sure it's you.

Follow the steps to recover your account. You'll be asked questions to confirm you lot own the  account.
Use these tips to answer every bit best you can.

  1. Yous may be asked:

    1. To enter an email address or telephone number where you tin be reached.
    2. To enter a code sent to your email accost or telephone number. This code helps make certain yous can access that electronic mail address or telephone number.

Require a security primal as your 2d footstep

If y'all plough on 2-Step Verification and sign in on an eligible telephone, yous can get Google prompts. To make a security fundamental your required 2d pace, enroll in Advanced Protection.

Revoke lost backup codes

If y'all lost your fill-in codes, you tin can revoke them and get new ones.

  1. Get to the 2-Step Verification section of your Google Business relationship.
  2. Select Show codes.
  3. Select Go new codes.

Yous didn't get a verification lawmaking

  • Y'all might have been sent a Google prompt instead. Learn why nosotros recommend Google prompts instead of text message (SMS) verification codes.
  • If we notice something different about how yous sign in, like your location, you might non be able to get a verification code through text message.
  • If a text message with a verification lawmaking was sent to your phone, make sure your service plan and mobile device supports text bulletin commitment.
    • Commitment speed and availability may vary by location and service provider.
  • Make certain yous have adequate internet connexion when you lot try to get your codes.
  • If you lot become a voice call with a verification code sent to your telephone, you become a voicemail if:
    • You tin can't answer the call.
    • You don't have an adequate internet connexion.

Tip: If you requested multiple verification codes, merely the newest 1 works.

My Google Authenticator codes don't work

It may be because the time isn't correctly synced on your Google Authenticator app.

To gear up the correct time:

  1. On your Android device, go to the main carte of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenFourth dimension correction for codes and thenSync now.

On the next screen, the app confirms the time has been synced. You lot should be able to sign in. The sync volition merely bear upon the internal time of your Google Authenticator app, and will not change your device'due south Engagement & Fourth dimension settings.

An app doesn't work later you plow on 2-Step Verification

When you turn on 2-Step Verification, you may need to sign in to some apps again.

Tip: If you tin't sign in to an app after you add together 2-Step Verification, yous may need to utilise an App Password.

Why you shouldn't utilise Google Vocalization to get verification codes

If you utilize Google Vocalism to get verification codes, you could lock yourself out of your account.

For instance, if you sign out of your Google Voice app, you might need a verification code to get back in. But, considering it's sent to your Google Voice, you lot can't become the code.

Work, school, or other arrangement accounts

If you employ an business relationship through your piece of work, school, or other group that'south protected past 2-Step Verification, and you can't sign in, you lot can:

  • Use backup options.
  • Contact your administrator.

Link to set up two-Footstep Verification

Contact your admin.

You can't use a 2d pace to sign in

Use a device you marked as trusted and go to business relationship recovery.

I can't sign in to my backup phone with text messages

This can happen when at that place's something unlike about how you sign in, like your location. You may need to motility to your main phone, or another trusted device, to sign in to your backup telephone.

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